Sicon Service
  • Sicon Service is designed specifically as an enhancement for Sage 200. Fully integrated with the Sage 200 financial, stock and order processing modules, Service is simple to learn and to use.

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Service

Sicon Service is designed specifically as an enhancement for Sage 200. Fully integrated with the Sage 200 financial, stock and order processing modules, Service is simple to learn and to use. Log service cases within Sage 200 (or create via Sage CRM) to allow scheduling of engineers, allocation of stock and transfer of stock to engineers. Manage the profitability of call out jobs and service contracts. Tablet interface licenses available for service engineers to update case details, use stock, book time and complete work.

Service

Service Diary Scheduler Screen

Service – Detailed Description

  • Service Contracts: Each customer can have one or many items on a service contract. Each of these items can have a different service level and need to be dealt with in a different manner or severity indicator.
  • Logging a service case: In Sicon Service, logging a service case allows the selection of the customer, location, sub location and contact for the location and then the various items that are located on the site.
  • History: Each item will have a full drill down history available to view and show immediately if it is in warranty, under service cover etc.
  • Each service case can be assigned to an employee.  This can be controlled by location, skill type or simple availability rules.
  • Logged service cases: These can be emailed to customers along with update notifications and actions completed.
  • Service Levels: These include committed response times to cases logged and the cover types which could be inclusive of parts & labour, parts only, invoice to customer etc.

Sicon Service allows you to log service cases within Sage 200 to help manage and increase profitability of service contracts.

  • Installed and maintained within Sage 200.
  • Runs with all Sage 200 Companies at no extra cost.
  • Available for all Sage 200 users based on permissions at no extra cost.
  • Log Service cases against customers, with or without contracts, against equipment, locations and sub locations for specific contacts per case.
  • Manage equipment under warranty or covered by a service contract. Full history of cases, equipment and the parts used on them.

Service Engineer Tablet Interface

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