Managed Services from K3 keep Neal’s Yard Remedies running smoothly

Neal’s Yard Remedies is a leading independent British manufacturer and retailer.

At their eco-headquarters in Gillingham, Dorset, they formulate and make the UK’s largest range of organic health and beauty care products.

Since they were founded in 1981, Neal’s Yard Remedies has grown into a multi-channel retailer offering their natural and organic product range through independent highstreet stores, distributors, online and more recently through a network of NYR Organic Consultants who take their iconic blue bottles to homes across the world.

With turnover expected to grow to £50 million in the coming years, the business continues to open stores on the high-streets across the UK as well as growing their presence in the United States and have plans to double the size of their production facilities.

“These days, I rely quite heavily on K3. It’s a cost effective way for me to manage my IT resources”.

Neal’s Yard Remedies
Neal’s Yard Remedies

Project background

From the very early days of the business, the core focus at Neal’s Yard Remedies has been on designing and creating organic products which enhance people’s wellbeing. The management team at Neal’sYard decided only to bring inhouse those areas of the business which would directly drive that focus and add
perceived value to the end products. So with an IT team of one, Neal’sYard decided to appoint a strong outsourced IT partner to support them across their entire IT infrastructure.

Neal’s Yard Remedies requirements

Like many small and mid-sized businesses, a strong and reliable IT network is critical at Neal’sYard Remedies and the consequences of not managing it properlywould be disastrous.

But in a hugely diverse business, with high-street stores from Cardiff to Covent Garden and over 100 people working at the head office, managing and maintaining that infrastructure is not a straightforward task. So Neal’s Yard Remedies chose a Managed Service model as the most cost-effective and reliable alternative for them and after researching the market, selected K3 as their Managed Service partner.

Download the full case study to understand more about the business requirements, solution and positive outcomes achieved by Neal’s Yard Remedy.

Solutions delivered

  • ERP: Sage 1000
  • Totally managed service
  • Add ons: Sentime hardware
  • Add ons: monitoring tool
  • Hardware support servicing
  • CRM

The K3 service benefits

  • Simple to use with very little training needed
  • User adoption is made easy
  • Choose the technology to suit your business
  • Get up and running quickly and easily
  • Manage multiple locations