Neal's Yard Remedies case study

Neal’s Yard Remedies is a leading independent British manufacturer and retailer.

At their eco-headquarters in Gillingham, Dorset, they formulate and make the UK’s largest range of organic health and beauty care products. Since they were founded in 1981, Neal’s Yard Remedies has grown into a multi-channel retailer offering their natural and organic product range through independent highstreet stores, distributors, online and more recently through a network of NYR Organic Consultants who take their iconic blue bottles to homes across the world.

With turnover expected to grow to £50 million in the coming years, the business continues to open stores on the high-streets across the UK as well as growing their presence in the United States and have plans to double the size of their production facilities.

Neal’s Yard Remedies

Project objectives

  • Customise the templates yourself and change the messaging to suit the audience
  • Secure support for their entire IT infrastructure
  • Increased IT efficiencies without increased management costs
  • A strong partnership with a knowledgeable IT partner


  • Peace-of-mind across their entire essential IT framework
  • Broad, scalable support
  • IT expertise without in-house investment
  • Guaranteed response times and uninterrupted services

Project background

From the very early days of the business, the core focus at Neal’s Yard Remedies has been on designing and creating organic products which enhance people’s wellbeing. The management team at Neal’s Yard decided only to bring inhouse those areas of the business which would directly drive that focus and add perceived value to the end products. So with an IT team of one, Neal’s Yard decided to appoint a strong outsourced IT partner to support them across their entire IT infrastructure.

Neal’s Yard requirements

Like many small and mid-sized businesses, a strong and reliable IT network is critical at Neal’s Yard Remedies and the consequences of not managing it properly would be disastrous.

But in a hugely diverse business, with high-street stores from Cardiff to Covent Garden and over 100 people working at the head-office, managing and maintaining that infrastructure is not a straightforward task. So Neal’s Yard Remedies chose a Managed Service model as the most cost- effective and reliable alternative for them and after researching the market, selected K3 as their Managed Service partner.

Download the full case study to find out more about the solution provided by K3 as well as the business benefits and final outcome.

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